Supply Chain Management in the Healthcare Sector

Our Solutions

Benefit from our many years of industry expertise

Order-to-Cash Logistics

Integrated order-to-cash-logistics solutions that provide best distribution concepts for (bio)pharma and medical device companies - central, regional or local.

Inventory Management at the Point of Care (STOK)

Efficient solutions in and en route to hospitals such as consignment stock management as well as the assumption of administrative processes relieves manufacturers and hospitals equally.

Your Outsourcing Partner for Point of Care Distribution

We believe that healthcare systems, sales channels and distribution chains undergo constant change to ensure patients derive the greatest benefit from innovative and existing pharmaceuticals and medical products at the most reasonable costs. We support you in making this happen.

Arvato integrates healthcare know-how, economies of scale and a broad understanding of processes and IT systems to develop bespoke outsourcing solutions. Our clients benefit from seamlessly integrated order-to-cash logistics solutions which connect them to the point of care, thus ultimately supporting their patients.

One Partner

Our quality assurance, managed from a central source, and Europe-wide standardised and SAP-based IT system can be applied to all warehouse locations and minimise the complexity of each process. They also provide manufacturers with a comprehensive and standardised reporting system, maximum transparency, and a contact person responsible for addressing all questions and topics at all sites across Europe. 

We develop and implement solutions that actively integrate all players in the healthcare system – from the patient to the doctor and pharmacist, to the health insurance providers and manufacturers. These solutions include the following:

  • Order-to-cash logistic of pharmaceutical products and medical devices, manufactoring & postponement
  • Innovative inventory management at the point of care
  • Healthcare e-commerce



200,000 m²

dedicated healthcare warehouse space within Europe

250 million

shipped items in 127 countries worldwide


healthcare professionals in 11 countries

Products handled

We are experts in a number of different product categories, pharmaceutical forms and temperature ranges.


Arvato provides integrated eCommerce models for the healthcare industry, helping manufacturers establish and develop direct patient contact. We successfully setting up websites with UX-optimized web shops, carrying out financial processes and taking care of sales logistics including returns. Benefit from our experience in online marketing and develop content marketing approaches together with us.

Strong International Site Network

We are your partner when it comes to the internationalization of your distribution models. With our centralised operation, a standardised IT system based on a fully integrated SAP system and a centralised quality management structure we provide a flexible framework for individual and harmonized European solutions.

Download our site network flyer


Worldwide Multichannel Distribution

We cover 127 countries!

Arvato serves various sales channels from its warehouses in order to ship medical products worldwide to: hospitalspharmaciesdoctorslaboratories, patients and wholesalers as well as distributors. We provide optimal support for manufacturers’ multi- and omni-channel strategies, shipping goods from one warehouse which facilitates the creation of standardised structures, a higher level of transparency, optimised processes and stock and reduces costs. We offer flexible transport options in over 127 countries - by active cold chain linehaul or passive delivery. We meet delivery times, in many regions also as same-day delivery.


All of our services are based on international quality control systems. To protect your data and products, we rely on secure IT systems, financial services compliant with the Sarbanes-Oxley Act, and quality control officers at every location (with the exception of Bad Laer).

We operate in accordance with:

  • ISO 13485
  • ISO 15838.2010
  • ISO 9001
  • GMP
  • GDP
  • Known consignor (air freight safety)


Selected Client References


Read all about the fully integrated European order-to-cash solution for our customer Otsuka.


Read all about th supply chain solution across different industries and sites for Olympus. 

Current Topics We Pay Attention to


STOK Hospital Survey

In order to find out what added value our STOK inventory management services have for hospitals, and how they can help hospitals to ease their daily workload, Arvato & STOK conducted a survey in cooperation with the University of Paderborn. 

Find all results here

QA Agreement with DHL

Arvato Supply Chain Solutions is the first customer ever to sign an internationally valid Quality Assurance Agreement (QAA) with the long-standing partner DHL Express. On the basis of the European GDP guideline, both companies oblige to be complying with certain quality requirements for the transport of medical products.

Keep up with the Latest News

News about the latest developments in the Healthcare business and our Arvato Supply Chain Solutions world

Customer Magazine healthcare news

Our newsletter magazine keeps you informed about developments in the healthcare market and includes up to date news of the business unit healthcare.

See the latest edition

Subscribe to our Newsletter

Subscribe to the Arvato SCM Solutions News and enjoy the convenicence of getting the latest updates, such as the next issue of healthcare news, regularly and conveniently by email.

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