Integrated Logistics and IT Solutions for Marketing, Sales and After Sales
The automotive industry is facing major challenges. Key trends like connectivity, autonomous driving, shared mobility or electrification create new challenges. Arvato combines digital expertise and industry experience to provide excellent customer communication and services. We are experts for logistics solutions outside your standard processes – physical and digital.
We are partnering with clients from the automobile industry for more than 50 years. Started with marketing logistics, we are driving the digital transformation of information and processes for more than 25 years. We develop intelligent, innovative and integrated solutions. Our infrastructure ensures a high degree of scalability. Individual and integrated solutions are our core competencies.
170,000
in-car transactions
35,000
pages of operations manual in one app
> 3,000
digital retail modules operated
Overview of our Solutions & Services
Marketing Supply Chain Management
- Print management
- Value added services
- Warehouseing & distribution
- Digital transformation consulting
Special Logistics
- Digital retail modules
- E-mobility logistics solutions
- Diagnosis logistics
- Set-up of service processes
E-Commerce
- Shop development, incl. in-car-solutions
- Returns management
- Payment & billing
- Contract & license management
Digital Solutions
- Content creation & management
- Workflow management systems
- App development, incl. UI/UX
- After sales platforms, processes and systems
The most important and cross-industry information on all Arvato solutions can be found here:
Selection of Cases & References
Digital Service Assistant (DiSA)
The Digital Service Assistant (DiSA) is our showcase for the future of automotive after sales. DiSA is distinguished by its intelligent combination of diagnostic and repair data, featuring automated digital communication, both during the repair process and encompassing interactions with the vehicle user.
Audi Digital Retail Solution
As rollout partner, Arvato is responsible for the physical and digital supply chain management of all hardware modules within the Digital Retail concept for Audi dealership partners: from sourcing, warehousing and distributing to key-user trainings and IT operations, incl. 27/7 support.
Special Logistics Porsche Design
Arvato supports the Porsche Design Group as an international outsourcing partner in managing the global supply chain of its lifestyle and luxury items. We set up extremely flexible and scalable processes, incl. import and export and full creditor and debtor management.
Porsche „Good to Know“ App
The vehicle information app "Good to Know" provides the operating manual information as texts, images, videos and interactive graphics und includes an intelligent search.
For client success stories & references please visit our Corporate website
Quality & Certificates
All services are based on international quality assurance systems. To protect your data and products, we rely on secure IT systems, financial services and employees for quality assurance.
We work according to:
- ISO 9001
- ISO 27001
- TISAX
- Forest Stewardship Council (FSC®)
- Programme for the Endorsement of Forest Certification Schemes (PEFC)
Your Contact
Stephan Hackert
Vice President, CIM/ABI