Comprehensive Range of Services for Your Success
The e-commerce market is still expanding rapidly. By now, the global turnover of the business-to-customer (B2C) sector is 2.3 billion US dollars, while the e-commerce market in business-to-business (B2B) generates over 7.7 billion US dollars.[i] The market offers great growth potential for companies, but it is challenging and is undergoing constant change at the same time. New technologies and channels are continually changing customers’ digital purchasing behavior.
For more than 20 years, Arvato Supply Chain Solutions has supported companies in the B2C and B2B sector with digital transformation services for their business models. We make use of the newest technologies, innovative ideas and a comprehensive range of services to create high-quality online platforms. This includes strategy consultation, developing web shops and online platforms, web design, user experience design, online marketing and customer loyalty programs.
In e-commerce, optimal success is achieved when a company is in a position to successfully integrate all components of the process chain across all channels. We offer excellent solutions for integrated e-commerce with our supply chain capabilities and our comprehensive order-to-cash portfolio. In doing so, we ensure that your client not only benefits from a front end that is optimized for the user, but also from seamless operations in subsequent processes along the supply chain.
[i]Statista, “B2B E-Commerce 2017”. Accessible here: https://www.statista.com/study/44442/statista-report-b2b-e-commerce/. Accessed December 2018.
Digital Strategy & Consulting
As a leading provider of e-commerce services, we advise you in designing new digital commerce models or strategies, and support you in developing and executing them. In doing so, we systematically take the customer’s perspective.
Online Platform Development
As a service provider with a full-service approach, we bring a wide range of different skills and competenciesto projects – from UX design and development to systems integration and platform operation, to shop management, conversion rate optimization, and online marketing.
Design & User Experience (UX)
We rely on the latest methods and technologies to identify requirements, define appropriate user stories, and enhance the user experience. Trend analyses and benchmarks are just as much a part of this as usability tests and comprehensive customer surveys.
We develop and operate bespoke loyalty management programs for numerous international and well-known clients, designed to identify, recruit and retain consumers, business customers, and employees.
Digital POS Management
With our high IT competency and our expertise in delivering digital retail concepts that incorporate the latest virtual and augmented reality applications, we support businesses and interlink the customer journey at the digital POS, both on- and offline.